DELIVERY POLICY

Delivery sites should be easily accessible and well-marked. The decision to deliver off-pavement or on a surface that may be damaged is at the driver’s sole discretion at the time of delivery and will require an owner or authorized agent present to sign the Liability Waiver. If the owner/agent is unreachable and/or the merchandise is deemed undeliverable at the preferred location, the truck will return to Fairfax Stone and Paver Depot’s yard and an additional delivery fee will be assessed on any following attempt.

If a delivery is canceled after it has left Fairfax Stone and Paver Depot’s yard, the customer forfeits the delivery fee and may incur a return fee (see return policy). If there is a delay at the delivery site, a fee of $100/hour will be charged to the purchaser after 30 minutes.

Deliveries requiring boulder setting must be arranged as such ahead of time. 30 minutes of setting time is included in the deliver price. The charge for additional setting time is $100/hour charged in $50 increments.

All deliveries should be inspected upon delivery, and any damage or shortages reported within one business day.

Fairfax Stone and Paver Depot is not responsible for deliveries missed or delayed due to factors outside of our control - see Force Majeure.

NOTICE ON PRODUCT COLOR & TEXTURE

Stone is a product of nature. Photos and samples serve to indicate the general color, shape and textures found in a product. Variations may occur.

Man-made pavers, masonry veneer, and wall systems are composed of natural aggregates. Slight variations in color and texture may occur.

Photos cannot precisely represent a product. Please request current samples before ordering material.

To ensure an even blend, all material for a particular job should be ordered together and blended from multiple pallets simultaneously.

RETURN POLICY

NO RETURNS on Cements, Mortars, Glues, Polymeric products, Ice Melts, Sealers or other items that can be affected by exposure to the elements.

NO RETURNS on Special Orders which include Pavers, Manufacture walls, Special Order Bluestone and manufacture veneer.

NO RETURNS on ALL Flagstone, Coping and Treads including: In-Stock Pre-Made Flagstone Patterns (e.g., Pattern #2 or Patio Packs), Single Sizes, and Random/Irregular Flagstone.

NO RETURNS on Any Open Pallets that are Stocked Material (e.g., Pavers and Manufacture Walls, Fieldstone).

For all other products that are eligible for return. They must be returned within 30 days of purchase and must be approved and received by a Fairfax Stone and Paver Depot Member. A 20% restocking fee will be applied automatically to all returns approved.

NOTICE ON WARRANTY & INSTALLATION

All material should be installed to the manufacturer’s specifications and in accordance with the local building code. Improper installation may void warranties and/or impede any resolution with the fabricator or manufacturer should a product or installation fail.

FORCE MAJEURE

Fairfax Stone and Paver Depot and its agents are not liable for delays in delivery or product procurement due to factors outside of their control, including, but not limited to acts of God, accidents, supply shortages, limitations imposed by government, riots insurrection, labor disputes, carrier or manufacturing delays, or inability to procure product from regular suppliers.

Fairfax Stone and paver Depot may, at its discretion, seek out new sources for ordered material that it can provide under existing terms or sale, but is not obligated to do so.